Shipping & Returns Policy

1. Shipping Policy

Processing Time: All orders are processed and dispatched within one working day.

Standard Delivery: Orders booked before 1 pm will be processed the same day. Delivery typically takes 1-3 business days.

Express Delivery: Orders placed before 1 pm will be delivered the next business day.

Shipping Locations: Shipping rates within the United Kingdom are outlined below. For destinations outside of the UK, please contact us.

Cellecta Products: Any offers of free shipping do not apply to Cellecta products, which will be sent to you direct from Cellecta and can take 5-10 days

Contact Information: For shipping inquiries, please call 0800 999 7978 or 01752 717911, or email sales@ufhdirect.co.uk.

2. Returns Policy

Returns Window: We accept returns within 30 days of purchase.

Condition of Return: Items must be returned in unused condition and in their original packaging.

Return Shipping Costs: The buyer is responsible for the cost of return shipping.

Return Address:
UFH Direct Ltd
Unit 69 Faraday Mill Business Park,
Cattewater Road,
Plymouth, Devon, England, PL4 0ST.

3. Company Details

Company Name: UFH Direct Ltd

Company Number: 10562506

VAT Number: 271173222

4. Shipping Rates

Standard Delivery: £5.99 for packages up to 20kg (additional charges may apply for specific products, overweight items, or delivery areas such as the Scottish Highlands).

Express Delivery: £8.99 for packages up to 20kg (additional charges may apply for specific products, overweight items, or delivery areas such as the Scottish Highlands).