This Cookie Policy was last updated on February 24, 2025 and applies to citizens and legal permanent residents of the United Kingdom.
1. Introduction
Our website, https://www.ufhdirect.co.uk (hereinafter: "the website") uses cookies and other related technologies (for convenience all technologies are referred to as "cookies"). Cookies are also placed by third parties we have engaged. In the document below we inform you about the use of cookies on our website.
2. What are cookies?
A cookie is a small simple file that is sent along with pages of this website and stored by your browser on the hard drive of your computer or another device. The information stored therein may be returned to our servers or to the servers of the relevant third parties during a subsequent visit.
3. What are scripts?
A script is a piece of program code that is used to make our website function properly and interactively. This code is executed on our server or on your device.
4. What is a web beacon?
A web beacon (or a pixel tag) is a small, invisible piece of text or image on a website that is used to monitor traffic on a website. In order to do this, various data about you is stored using web beacons.
5. Cookies
5.1 Technical or functional cookies
Some cookies ensure that certain parts of the website work properly and that your user preferences remain known. By placing functional cookies, we make it easier for you to visit our website. This way, you do not need to repeatedly enter the same information when visiting our website and, for example, the items remain in your shopping cart until you have paid. We may place these cookies without your consent.
5.2 Marketing/Tracking cookies
Marketing/Tracking cookies are cookies or any other form of local storage, used to create user profiles to display advertising or to track the user on this website or across several websites for similar marketing purposes.
6. Placed cookies
7. Consent
When you visit our website for the first time, we will show you a pop-up with an explanation about cookies. As soon as you click on "Save preferences", you consent to us using the categories of cookies and plug-ins you selected in the pop-up, as described in this Cookie Policy. You can disable the use of cookies via your browser, but please note that our website may no longer work properly.
7.1 Manage your consent settings
8. Enabling/disabling and deleting cookies
You can use your internet browser to automatically or manually delete cookies. You can also specify that certain cookies may not be placed. Another option is to change the settings of your internet browser so that you receive a message each time a cookie is placed. For more information about these options, please refer to the instructions in the Help section of your browser.
Please note that our website may not work properly if all cookies are disabled. If you do delete the cookies in your browser, they will be placed again after your consent when you visit our website again.
9. Your rights with respect to personal data
You have the following rights with respect to your personal data:
- You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
- Right of access: You have the right to access your personal data that is known to us.
- Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
- If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
- Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
- Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.
To exercise these rights, please contact us. Please refer to the contact details at the bottom of this Cookie Policy. If you have a complaint about how we handle your data, we would like to hear from you, but you also have the right to submit a complaint to the supervisory authority (the Information Commissioner's Office (ICO)).
10. Contact details
For questions and/or comments about our Cookie Policy and this statement, please contact us by using the following contact details:
UFH Direct
69 Faraday Mill Business Park, Faraday Road, Plymouth, PL4 0ST
United Kingdom
Website: https://www.ufhdirect.co.uk
Email: sales@ex.comufhdirect.co.uk
This Cookie Policy was synchronised with cookiedatabase.org on February 26, 2025.
Privacy Policy (GDPR)
Privacy Policy – UFH Direct
Effective Date: 1st September 2024
Last Updated: 26th March 2025
At UFH Direct, we are committed to protecting your personal data and handling it with transparency and care. This Privacy Policy outlines how we collect, use, store, and protect your information in accordance with the UK General Data Protection Regulation (UK GDPR).
- Who We Are
UFH Direct
Unit 69, Faraday Mill Business Park
Cattewater Road, Plymouth
Devon, United Kingdom, PL4 0ST
Email: ufhdirect@outlook.com
Phone: 0800 999 7978
Website: www.ufhdirect.co.uk
- What Data We Collect
We may collect and process the following personal data:
- Full name
- Email address
- Phone number
- Billing and delivery address
- Order details
- Payment information (processed securely via Stripe)
- IP address and browser data (via cookies and analytics tools)
- Form submissions (e.g. Get Advice, Contact Us)
- How We Collect Your Data
We collect data when you:
- Place an order on our website
- Fill in our contact or advice forms
- Subscribe to our emails or marketing
- Interact with our website (via cookies and analytics)
- Create an account or use guest checkout
- Why We Collect Your Data
We use your data to:
- Process and deliver your orders
- Provide personalised advice or quotes
- Contact you regarding your order or enquiry
- Improve our website and services through analytics
- Send relevant updates and marketing (only if you’ve opted in)
- Who We Share Your Data With
We may share your data with trusted third parties to help us deliver our services:
- Couriers – to deliver your orders
- Stripe – to process secure payments
- WooCommerce – for eCommerce functionality
- MailerLite – to send marketing emails (if subscribed)
- Google Analytics & Meta Pixel – to improve site performance and marketing
Your data is never sold and is only shared when necessary to fulfil your request or order.
- How Long We Keep Your Data
We retain your data for as long as necessary to fulfil your order and meet legal, accounting, or tax obligations. After this period, data is securely deleted or anonymised.
- Your Rights Under GDPR
You have the right to:
- Request a copy of your personal data
- Request correction of inaccurate or incomplete data
- Request deletion of your data
- Object to or restrict processing in certain circumstances
- Withdraw consent for marketing at any time
To make a request, email us at ufhdirect@outlook.com. We will respond within one month.
- Cookies and Tracking
We use cookies and tracking tools (Google Analytics, Meta Pixel) to:
- Understand how visitors use our site
- Improve performance and user experience
- Assist with remarketing and advertising
You can manage cookie settings in your browser or via the banner on our website.
- Security
We take reasonable technical and organisational measures to protect your data from loss, misuse, or unauthorised access.
- Changes to This Policy
We may update this policy occasionally. The latest version will always be published on our website, with the effective date clearly stated.
If you have any questions or concerns, please contact us at ufhdirect@outlook.com.
