Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund/store credit /an exchange. Please see below for more information on our return policy.

RETURNS

Any damaged or missing products must be reported to us within 48 hours of signing for your delivery, we will not accept responsibility for any missing or damaged products after this time.

All returns must be postmarked within 14 days of the purchase date. All returned items must be in be in new and unused condition, with all original packaging

RETURN PROCESS

To return an item please email customer service at sales@ufhdirect.co.uk to obtain a Return Merchandise Authorisation (RMA) number and request a return form.  After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase/and the return form provided, and mail your return the following address:

UFH Direct
68 Faraday Mill Business Park,
Cattewater Road,
Plymouth
PL4 0ST

[Please note, you will be responsible for all return shipping charges]. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 14 days to process returns from the receipt of your item to process your refund. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned or exchanged:

  • Defective or damaged products
  • Products not in original packaging

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

Phone: 0800 999 7978
Email: sales@ufhdirect.co.uk

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